Premier Heating and Cooling’s Diagnostic Terms and Agreement

1.You have accessed the Diagnostic Terms and Agreement of Premier Heating and Cooling LLC. The terms “Premier” “Company” “we,” and “our” are used in this site for purposes of convenience and are intended to refer to Premier Heating and Cooling LLC.

2.The Diagnostic Terms and Agreement is by and between “Premier Heating and Cooling LLC” and “customer”. These terms contain the entire agreement between the two parties, and no rights are created in favor of either party other than what is specified in these Terms. The terms of each agreement will begin on the date the appointment was scheduled and continue until services for appointment are rendered or upon cancellation of appointment.

3.Please read these Terms and Agreement carefully before proceeding with service.

4.By checking the box, you acknowledge you have read these Terms and agree to the Diagnostic Terms and Agreement with Premier Heating and Cooling LLC. No work can begin prior to accepting these terms

5.If you do not agree to all of these Terms and Agreement please proceed with following instructions:
• Refrain from scheduling an appointment online
• If appointment was already scheduled via phone and you are reading these Terms and Agreement on confirmation email. Get in contact with Premier Heating and Cooling LLC at 508-556-0968 or by email at and cancel your appointment immediately

6.The HVAC technician will begin the diagnostic process by doing a proper assessment of the equipment or home. They will be performing checks and taking measurements of the outdoor and indoor components of the system to ensure other components are in working order to enhance the system’s operation.

7.At the completion of the HVAC diagnostic process, the technician will provide a written report to the home or business owner with any recommendations for solutions, repairs, or additional maintenance tasks with upfront pricing.

8.By checking the box the customer is accepting and is responsible to pay the Diagnostic Fee (or Indoor Air Quality Assessment Fee) of $129.99.
Customer will make complete payment to Premier Heating and Cooling LLC on completion of services rendered, immediately after receipt of accurate service order/invoice or diagnostics from Premier Heating and Cooling LLC. Any promotional discount must be presented at time of checkout. Any late payments past 7 days will accrue interest at the rate of 1.5% daily, or the maximum rate allowed by applicable law.

9.If you cannot make a previously scheduled appointment, 24-hour notice is appreciated. If we are not able to access your home for a scheduled appointment, a “No-Show” fee will be charged and billed at 50% the rate of the Diagnostic Fee. The customer agrees to pay and is responsible for these charges

10.You understand that if you cancel appointment within 2 hours of scheduled appointment time, you may still be liable for
charges of 50% the rate of the Diagnostic Fee. Customer agrees to pay and is responsible for these charges

11.If customer decides to wait for the recommended repairs and calls for the repair at another time, customer agrees to pay and is responsible for 50% of the normal Diagnostic Fee to partially cover the cost of the travel, in full on completion of services rendered at next scheduled appointment

12.When a member makes an emergency service request, or a request outside normal hours of operation, Premier Heating and Cooling reserves the right to charge the customer the emergency service labor rate and fees. 

Our Normal hours of operation:
Monday – Friday:  8:00am-8:00PM
Saturday:              9:00AM-1:00PM
Sunday:                     CLOSED
excluding nights and holidays, unless otherwise specified.

13.The customer shall provide reasonable access to the equipment being serviced as per Premier Heating and Cooling’s instructions and allow our personnel to stop and start all equipment necessary to perform agreed diagnostic process or assessment. The customer will also establish that all work areas shall be free of hazards (asbestos, insects, rodents, chemicals, mold, etc…) and to clear working area of any hazards that would inhibit this process. If the hazard is found during the time of service, all work by Premier Heating and Cooling will cease until customer has corrected matters appropriately at customer’s expense. Customer accepts all reasonable charges associated with rescheduling an appointment do to an unsafe, hazardous, or inaccessible work site.

14.Premier Heating and Cooling and its agents are not qualified mold, mildew, or fungus inspectors. Under this Agreement, Premier
Heating and Cooling and its agents expressly disclaim any duty to inspect or identify or report the presence or growth of any mold, mildew, fungus, or any combination thereof, on or around any equipment covered by this Agreement.

15.Premier Heating and Cooling and its agents will be held harmless for any damages, including special damages and consequential damages, caused by the presence or growth of mold, mildew, fungi, or any combination thereof that is due to or related to equipment or failure of equipment covered by this Agreement.

16.Premier Heating and Cooling will not be held liable for any loss, delay, injury, death, or damage that are caused by improper use, negligent acts, or circumstances beyond our reasonable control including but not restricted to natural disasters, war, terrorism, civil commotion, acts of government, fire, theft, corrosion, floods, condensate restrictions, freeze-ups, strikes, lockouts, differences with workmen, riots, explosions, quarantine restrictions, code violations or insurance company requirements, delays in transportation, extreme weather conditions, shortage of vehicles, fuel, labor, or materials, or malicious mischief. And, in no event, whether as a result of breach of contract, or otherwise, will Premier Heating and Cooling be liable for consequential, speculative, penal or incidental damages, including, but not limited to loss of profit or revenues, loss of use of any products, machinery, equipment, cost of capital, cost of substitute products, facilities, services or replacement power, down time costs, or claims of Buyer’s customer for such damages. Also, it is agreed that any changes, adjustments, additions to repairs made by others, unless authorized by Premier Heating and Cooling  will release and terminate all obligations of Premier Heating and Cooling the customer will be responsible for payment of materials and any work or services rendered by Premier Heating and Cooling

17.Customer shall indemnify to the fullest extent and hold Premier Heating and Cooling LLC harmless from any and all demands, losses, liabilities, claims, suits, and actions (the “claims”) of any kind, nature, and description, for property damages due to or related to equipment or failure of same, including but not limited to water damage due to leaks from condensate lines, indoor coils, or water lines. Furthermore, Premier Heating and Cooling will not be held liable for a home not continuously occupied or damages that occur during an extended period of time in which a home is vacant.

18.Premier Heating and Cooling LLC has the right to change or modify any of the terms and conditions contained in this Agreement or any policy governing the Service, at any time, by posting modified Terms and Conditions of the Agreement to the website located You are responsible for regularly reviewing the policy. No amendment to or modification of this Agreement will be binding unless (i) in writing and signed by a duly authorized representative of Premier Heating and Cooling LLC or (ii) you continue to use the Service after Premier Heating and Cooling LLC has posted updates to the Agreement or to any policy governing the Service.