Production Coordinator

Production Coordinator


General Skills & Training

  • Must have a basic knowledge of bookkeeping, job costing, profit margins, and accounting.
  • Must pass the Basic Accounting I Examination
  • Must have very good writing skills, and excellent communication and organizational skills.
  • Must have good “people” and leadership skills.
  • Must have an excellent understanding and knowledge of all company policies as well as related procedures and systems.
  • A complete knowledge of telephone etiquette.
  • Knowledge of local geographical area— streets, highways, towns, etc..


  • Ensure a company-wide commitment to quality and total customer satisfaction.
  • Abide by all company procedures, policies, and systems.
  • Assure that service calls and installations are performed in an accurate and timely manner in accordance to the parameters and instructions that you have given.
  • Assure that your co-workers under your direction are following company policies, procedures, and systems related to communication and dispatch.


  • Assist the Customer Service Representative to answer incoming telephone calls. Use telephone script provided to you by the Marketing Coordinator.
  • Complete work orders accurately and completely. Include all necessary information along with any other data that might be helpful to the Technician.
  • Use proper procedure in dispatching calls to Service Technicians and Installers.
  • Monitor and maintain Daily Purchase Orders on a call-to-call basis.
  • The ongoing maintenance and completion of the parts usage/inventory logs (if used).
  • Record and track suspected callbacks and warranty work and provide reports of such to the General Manager and respective department head.
  • Accounting for and filing of work orders.
  • Complete Customer Proposal Requests in a timely and accurate manner.
  • Assist the Customer Service Representative in answering and routing incoming telephone calls.
  • Commit to an ongoing effort to improve the overall speed, accuracy, and efficiency of the Dispatch Department.
  • Commit to an ongoing program of self-education as well as formal education in fields related to your work or ones designed to improve your overall job performance.
  • Coordinate the weekend service calls and work orders with the weekend dispatcher and/or on-call technician. Verify that works orders were completed properly on Monday morning and record/update all relevant information.

The Ideal candidate for this position will be organized, professional, prompt, a strong communicator, has a high level of customer service skill, and aligned with our company values. Compensation will be determined by education and experience